About this role

Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met
Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption
Guide customers on core platform setup, including license distribution, permissions, and engagement strategies
Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality
Assist customers in crafting and implementing a launch plan to drive initial engagement
Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs
Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding

1+ years of customer onboarding, implementation, or customer engagement experience within a SaaS environment
Bachelor’s degree in a related field (or equivalent work experience)

Onboarding Specialist

Key skills