Project Management Operations Lead

Role Overview

• Lead the operational excellence of JLL's Project Delivery Services team by managing both people and processes that enable successful project execution.
• You'll develop and lead a high-performing Project Management Operations (PMO) team while implementing technology solutions, standardized processes, and KPI frameworks that drive client satisfaction.
• Manage technology systems including onboarding new Project Managers to JLL's Project Management Information System and relevant client platforms, providing ongoing training and support.
• Monitor data quality across PDS and client systems, reporting on technology adoption and working with delivery teams to correct errors and maintain system integrity.
• Conduct technical onboarding of PDS teams on client-specific processes including invoice workflows, project deliverables, templates, and approval stage gates.
• Review project documentation prepared by Project Management teams to ensure compliance with client processes and templates, conducting regular account health checks.
• Create and maintain centralized document control, keeping templates, processes, and playbooks accurate and up to date.
• Prepare regular and ad-hoc reporting as directed by PDS Lead.
• Serve as PDS representative for processes related to intersecting JLL Services Lines (Sourcing, Finance, Safety, Sustainability, Facilities) and processes related to the Client's delivery model.
• Establish trusted advisory relationships with Client and JLL Team to collaboratively solve complex operational challenges.
• Lead strategic conversations surrounding on-account KPIs, ensuring they are scalable, efficient, operationalized, and auditable.
• Monitor and actively manage KPIs to ensure project teams meet performance targets; develop and implement training as necessary.
• Analyze project performance against KPIs including budget compliance, program adherence, satisfaction surveys, and risk reporting while assisting with project benchmarking.
• Manage, train, and develop PMO Team to support PDS delivery model per on-account processes.
• Serve as PDS representative for regular Governance meetings, managing change in partnership with the Client and other JLL Service Lines.
• Develop and implement efficient end-to-end project management processes that leverage automation and technology, and are aligned with PDS 5-phase delivery methodology.

Requirements

• Bachelor's degree in Engineering, Construction Management, Project Management, Business Management or similar field
• Minimum of ten years of real estate or related project management experience.
• Proven work experience as a team leader or supervisor
• Experience in construction project management, including managing KPIs and fee-at-risk contract deliverables
• In-depth knowledge of performance metrics and data analysis
• Strong skills in document management including version control, naming conventions, file sharing, and archiving
• Strong technology skills to research, evaluate, and implement new tools and processes
• Proficiency in Microsoft Excel for data entry, analysis, collation, and tracking activities
• Proficiency in Visio, Powerpoint, AdobeSign, and Microsoft tools
• Clear and effective verbal and written communication skills with attention to detail
• Strong time management abilities with capacity to multitask and manage multiple concurrent assignment
• Proactive approach to solving complex problems
• Adaptability and flexibility to changing work priorities and deadlines
• Experience leading a team across matrixed organizations, ability to influence without direct authority
• Experience implementing organizational change management within client-facing teams
• Experience in project finance activities and interfacing with client financial systems

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay