Retail Store Manager – Training

Role Overview

• Greet and assist customers in a manner that models exemplary conduct to other staff
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
• Ensure that all health, safety and security regulations are adhered to and required standards are met
• Maintain adequate stock through efficient inventory management
• Take inventory as scheduled and provide inventory reports
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines
• Ensure an adequate process is in place for checking deliveries and packaging slips
• Verify invoices against packaging slips and track all expenditures
• Make sure that merchandise is always presented neatly and that items are priced correctly
• Manage the pricing in a product's life cycle by taking seasonal changes into account
• Authorize all customer refunds
• Make sound business decisions when buying large quantities with volume based discounts
• Provide management with required sales, staff and other assigned productivity reports
• Hold staff accountable for cash box deficits
• Balance sales, print and record receipts as well as track revenue daily
• Make bank deposits daily and reconcile bank statements
• Record visa and debit accounts
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours
• Coordinate with the HR department for all new hires, performance management, and terminations
• Approve timesheets for all staff every pay period and input schedules at least 2 weeks ahead on Dayforce
• Be available for any store emergencies
• Responsible for the alarm system and codes
• All other duties as assigned

Requirements

• Valid Cannasell Certification License is mandatory
• Completion of high school and College/CEGEP/vocational or technical training
• Minimum of 3 years work experience in the retail industry
• Minimum of 1 year work experience in a supervisory role in a retail environment
• Proven excellent customer service skills
• Management experience preferred
• Excellent time management and prioritizing skills
• Demonstrated ability to train and motivate staff
• Skills to monitor and assess staff performance
• Basic office administration skills
• High level of proficiency with Microsoft Word, Outlook, Excel and PowerPoint
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing
• Strong customer service and troubleshooting skills
• Politically and culturally sensitive
• Able to plan and organize work effectively and ensure its completion
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Ability to learn and adapt to sales software quickly
• Demonstrated ability to implement PR and advertising campaigns
• Professional, responsive, and positive work attitude is essential
• Meticulous records maintenance skills

Benefits

• Unlimited bonus earning potential
• Potential for growth, experience and learning