NOC Supervisor

Role Overview

• Supervise and mentor NOC Technicians to ensure 24/7 network surveillance and rapid incident resolution
• Monitor network infrastructure including routers, switches, transport systems, and wireless platforms to ensure uptime and performance.
• Develop and maintain standard operating procedures (SOPs) for incident management, escalation, and reporting
• Ensure compliance with SLAs and KPIs through proactive monitoring and performance analysis
• Provide regular reports on network health, incident trends, and team performance to senior leadership
• Participate in root cause analysis and post-incident reviews to improve operational resilience

Requirements

• Associate or bachelor’s degree in Telecommunications, Information Technology, or related field preferred
• 3+ years of experience in a NOC or network operations environment, with at least 1 year in a supervisory or lead role.
• Strong understanding of telecommunications networks, including IP, transport, and wireless technologies
• Experience with network monitoring tools (e.g., SolarWinds, Unified Assurance, Splunk, etc.)
• Must be legally authorized to work in the U.S.

Tech Stack

• Splunk

Benefits

• 80% of medical premiums paid by the company
• Company-paid disability and life insurance
• 401(k)-company match with immediate vesting
• Discounted services within our coverage areas