About this role

Lead the strategy and roadmap for a centralized Operations Data Mart
Ensure that data flowing out of the ERP is structured and ready for high-level consumption
Collaborate with Global Operations leads to define and automate core KPIs
Work within the ERP organization to ensure upstream data entry supports downstream analytical needs
Partner closely with Google Engineering and internal software teams to build generative AI agents
Direct engineers in building ML models and LLM prompts
Define the user stories, technical specs, and success metrics for the AI roadmap
Sit at the center of a 'triad' consisting of Global Operations, Internal Engineering, and External Tech Partners
Manage the development lifecycle with high 'Time-to-Insight' and 'Time-to-Action' priorities

12+ years in Global Operations Systems, Product Management, or ERP Leadership
5+ years managing high-performing teams
Strong understanding of Big Data environments (BigQuery/Snowflake)
Agentic AI/ML integration knowledge
Cloud ERP architecture knowledge
Mastery of OTC, PTP, and Travel & Expense workflows
Proven track record of working with 'Big Tech' partners (e.g., Google, Microsoft, AWS)
Ability to manage by influence across a matrixed organization

Senior Director, Global Operations Product Lead

Key skills