Key skills
Communication
About this role
Role Overview
- Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues
- Review and update order information in proprietary system
- Assist with back-end support when needed
- Attend training sessions regarding new and/or current clients
Requirements
- High School Diploma or GED Equivalent
- 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
- Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
- Excellent communication skills with clear, articulate phone voice
- Proficient writing and grammar skills
- Proficient in Microsoft Office Suite
- Must have a quiet dedicated work space with no distractions if working remotely in this role
Benefits
- medical
- dental
- vision
- life insurance
- disability
- paid parental leave
- 401k
- tuition reimbursement
- paid time off
- year end holiday closure