The Manager of Operations, Medical Record Retrieval has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner.
The Manager of Operation ensures objectives, principals, values, mission and foundation are clearly stated.
The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals.
The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability.
The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.

Bachelor’s degree and prior experience, preferred
Extremely team oriented
High proficiency in Microsoft products required, Outlook, Word and Excel
Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
Superior communication skills
Outstanding customer service with strong negotiation skills
Detail oriented, with strong analytical skills and effective problem-solving skills
Ability to handle confidential materials and information in a professional manner
Availability to travel as needed; could be extensive and include overnight stays.

Manager, Operations – Medical Record Retrieval

Key skills