Coordinates essential daily administrative and key processes that support department and organizational goals and objectives
Administers 14 certification programs and 4 micro-credentials
Provides certification operations support with event planning for volunteer committee meetings and department retreats
Administers forms processing, travel arrangements, and expense reports for staff and volunteers
Monitors department inboxes, reviews non-clinical content for revisions on various products
Conducts industry research
Provides back-up support for audits, special events, and projects
Ensures effective implementation and evaluation of key processes
Coordinates specific inter
and intra-department processes
Responds to questions and addresses issues related to these processes.
Assists in documenting and updating processes
Collaborates with team members and supports the coordination of department projects
Assists with department processes and systems, helps identify improvement opportunities, and supports the implementation of solutions
Maintains effective communications with internal and external customers and stakeholders
Compiles and summarizes data to support team reporting needs
Participates in orientation and cross-training of team members

Minimum 7 years of experience with responsibilities matching a majority of those for this position
Experience working on projects requiring interaction with multiple team members
Previous customer interaction experience required
Experience managing multiple priorities
Strong verbal and written communication skills
Strong demonstrated computer expertise in desktop and applications for word processing, database management and spreadsheets, or other software required for the job.
Working knowledge of the Internet, including subject research/investigation
Highly accurate, detail-oriented, and organized
Demonstrated ability to prioritize multiple simultaneous responsibilities
Self-motivated and inquisitive
Able to expand on assigned responsibilities without direction
Demonstrated independent problem-solving skills
Demonstrated ability to establish and maintain effective relationships within the department and association
Demonstrated ability to gather information, organize priorities, and assist with process improvements
Proficiency in Google Suite, Microsoft Office Suite, and Zoom.

generous paid time off
low-cost health plans for medical and mental health services
dental and vision
company-paid life and short-term disability insurance
a variety of other benefits
retirement savings program with employer matching and additional company contribution
flexible work arrangements for work/life balance

Senior Associate, Certification Operations

Key skills