Customer Support Specialist

Role Overview

• You are the first point of contact for our customers and respond to tickets in Zendesk daily on topics such as access, payments, invoices, and contract questions.
• You monitor payments in Thrivecart and manage adjustments (installments, payment pauses), reversed payments, and the dunning process.
• You handle administrative processing, create invoices and other documents, and maintain customer data in systems like Memberspot.
• You process cancellation and withdrawal cases and ensure smooth handling.
• You forward customer inquiries to the appropriate departments (e.g., Consulting, HR, or Marketing).
• You resolve PayPal buyer protection cases and manage the internal dunning process via email and post up to debt collection submission.
• You independently document and optimize our support processes.

Requirements

• Experience in customer support and using ticketing systems (ideally Zendesk).
• A strong understanding of administrative and financial processes, especially in payment processing and invoicing.
• A very precise and detail-oriented way of working to manage customer data without errors.
• The ability to work independently and responsibly.
• Excellent communication skills to handle customers confidently even in difficult situations.
• A solution-oriented mindset and willingness to document and optimize processes.
• You embody the LLP values and vision – both internally and towards customers.

Benefits

• Work from anywhere | We are a global remote team that values freedom and delivers results.
• Individual growth plans | With us you don’t just get a job, you get a career that challenges you.
• High performance through OKRs & KPIs | You are measured by clear goals, not by presence.
• Unlimited Vacation Policy | Full freedom as long as you deliver your results.
• Exclusive team retreats | We regularly bring the remote team together at inspiring locations.
• Workshops & high-level sparring | Direct access to founders with a €35M track record.
• Radical team spirit | We celebrate successes, challenge each other, and grow together.
• Ownership instead of hierarchy | Your ideas matter more than your title.
• Expert access | Regular sessions with international experts on topics like business, travel & living abroad – growth goes beyond work.