Serve as one of the primary points of contact as a trusted strategic advisor to your customers.
Gain a deep understanding of your customers and their operations within their respective retail sub-verticals.
Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT)
Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.
Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices
Manage customer renewals
Lead the renewal process for your assigned customers; ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding
Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program

At least 10 years' relevant industry experience
Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience
Breadth and depth of retail supply chain domain knowledge and experience is required
Clear executive presence and strong presentation abilities
Strong negotiation and stakeholder management skills
Detail-oriented with a commitment to driving and tracking consistent engagement processes
Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape
Bachelor's degree in business, Supply Chain Management, or related field

Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

Customer Success Partner, Retail Industry

Key skills