Drive customer satisfaction and growth among a portfolio of existing customers
Continually grow existing customer relationships by identifying new business or growth opportunities
Design, plan, and coordinate program activities to help drive program success and participation
Manage multiple priorities and activities for clients while effectively collaborating with delivery teams
Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
Collaborate with customers on-site or host them at the company's local offices for in-person meetings
Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning
Maintain a flexible schedule to accommodate travel and customer meeting requirements

Bachelor's degree required
Strong interest in building a career in Customer Success, Strategic Relationship Management (SRM), or Account Management
Internship experience in this or a related field is a plus
Proficiency with Microsoft Office Suite (Excel, PowerPoint) required
Ability to be flexible and adaptable
Ability to prioritize, execute projects, and manage time effectively
Empathetic, customer-first attitude
Experience with SaaS, preferred
Strong communication and interpersonal skills to effectively interact with customers and colleagues
Ability to work independently and as part of a team
Willingness to adapt to changing schedules and environments

Annual bonus programs
Regular team-building events
Off-cycle reviews to recognize and reward excellent performers
Engaging team activities including happy hours and exciting virtual events
Benchmark Gensuite Team Member Networks (Respect for Diversity Group, Sustainability Group)

Customer Success Associate

Key skills