2+ years help desk or healthcare billing experience, preferably in public health or public sector.
Produce clear documentation and display data in excel.
Professional written, oral communication and presentation skills.
Professional customer service skills and phone etiquette.
Ability to have a collaborative approach to problem-solving.
Able to multi-task and handle multiple requests at one time.
Works with Integrity, professionalism, and confidentiality.
Flexible to independently work alone or in teams and able to adapt to changing priorities.
Experience with IT system help desk support including using ticket tracking tools like JIRA is preferred.
Experience with RingCentral communication system is preferred.
Current HIPAA Certification preferred.
Bachelor's Degree preferred.
Fluency in Spanish is preferred.

Extensive healthcare benefits packages (medical, dental, vision, FSA plans) across the US.
SSG covers 100% of the cost for your basic life insurance plan, AD&D, short and long-term disability.
Flexible time off for your vacations, wellness needs, etc.
Paid time off as needed for bereavement and jury duty.
Performance bonuses eligibility for full-time roles.
Matching up to 3.5% in your 401(k) contributions.
Company-issued laptop, tools, and tech accessories for your workspace.
$500 stipend for additional workspace needs.
Employee program for discounts on retail, amusement parks, movies, fun experiences, company gifts, and more!

Client Support Specialist

Key skills