About this role
Role Overview
- Provide administrative and technical assistance to internal and external clients.
- Provide telephone support to group administrators during business hours.
- Analyze requests, ensure follow-up and documentation, and forward to internal teams as needed.
- Apply policies and eligibility standards when reviewing enrollment or change requests.
- Enter data into administrative systems while respecting quality standards and deadlines.
- Ensure the accuracy of information entered and report any anomalies or delays.
- Use application and/or production tracking tools.
- Suggest process improvements to optimize quality and turnaround times.
- Adapt written communications to meet client needs.
- Perform any other related tasks.
Requirements
- College diploma (DEC).
- Two years of relevant experience.
- Experience in group insurance or customer service would be a strong asset.
- Ability to analyze and interpret insurance contracts.
- Completion of LOMA 1 and 2 courses according to company policy (an asset).
- Computer skills: Good knowledge of Microsoft Office.
- Bilingualism (French and English) is considered an asset.
Benefits
- Flexible work arrangements and a culture focused on work-life balance.
- Comprehensive health, vision, and dental care plan fully paid by the employer.
- Defined contribution pension plan fully matched by the employer.
- Annual bonus based on your contribution to our success.
- Paid vacation.
- Training: You will participate in a paid virtual training program lasting 5–6 weeks, providing you with the knowledge, tools, and resources needed for success.
- Professional Development: We offer a career path that encourages you to follow your passions, acquire new skills, and grow professionally within Medavie.