Claims Support Specialist

Role Overview

• Provide administrative support for Davies Life & Health (DLH) Lloyds block of business in the processing and management of insurance claims.
• Manage client data and reports, verifying information for new claim submissions.
• Maintain claim systems and assist in the preparation and review of client reports.
• Handle medical reimbursements for accidents.
• Provide support for claim adjusters and managers in the claim evaluation process by preparing form packets and gathering and verifying proof of loss documentation.
• Handle client communication and ensure accurate records in compliance with company procedures and regulatory requirements.

Requirements

• High school diploma/GED with some claim-related or industry experience (e.g., long-term care, disability insurance) preferred, or equivalent combination of education and experience
• Experience with medical reimbursements for accidents
• Excellent communication skills
• Strong attention to detail and organizational skills
• Self-motivated with the ability to work independently and take initiative
• Strong follow-through and ability to manage processes holistically
• Proficiency in Excel (i.e. formulas, filters, and data comparisons)

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage