Own and manage partner-related operational processes across systems like Salesforce, finance, and legal
Ensure accurate data management, timely contracting, and streamlined workflows
Maintain and continuously improve the partner portal experience
Manage and distribute partner communications, including newsletters and updates
Drive operational efficiency through process optimization, reporting, and performance tracking
Analyze partner performance data and provide actionable insights
Coordinate onboarding for new partners, including system setup and training
Facilitate access to training programs and enablement resources
Partner with Sales, Marketing, and Product teams to align partner initiatives with company goals
Manage relationships with contract vehicle holders, ensuring compliance and renewals
Support and advocate for MBE/WBE-certified partners within the ecosystem
Oversee engagement with referral partners and track pipeline contributions
Build strong, trusted relationships with key partner stakeholders

Bachelor’s degree in Business, Operations, Marketing, or a related field
Experience in partner operations, channel operations, sales operations, or a similar role in tech
Strong organizational and project management skills with the ability to manage multiple priorities
Excellent communication and relationship-building skills
Analytical mindset with a data-driven approach to decision-making
Nice to Have: Experience with Salesforce CRM
Familiarity with SaaS business models and partner ecosystems
Experience working with MBE/WBE programs or supplier diversity initiatives
Knowledge of public sector procurement or government contracting

Partner Operations Specialist

Key skills