Identify and research missing sales information which includes partnering with peers and external departments to troubleshoot and resolve sales issues
Reconciles and balances sales information for domestic divisions which includes validating point of sale detail by ensuring the accuracy and completeness of all sales and cash office data, and register transactions are in balance prior to releasing to the General Ledger
Communicate with Cash Office associates regularly to resolve outstanding sales issues
Address customer service issues and research discrepancies on behalf of Field Associates
Research and respond to debit and credit chargebacks
Offer training to peers and/or new hires as needed
Perform other duties and special projects as assigned

Cash Office or banking experience preferred
Associates or Bachelor’s degree highly preferred
Ability to assess and shift workflow ensuring both individual and Department deadlines are met
Ability to multitask and prioritize, while meeting strict deadlines
Strong problem solving and follow-through skills
Strong Microsoft Office, general computer, and computation skills
Excellent interpersonal and communication skills
Attention to detail is a must.

Associate discount; 401(k) match; medical/dental/vision; HSA;
health care FSA; life insurance; short/long-term disability;
paid holidays/vacation/sick/bereavement/parental leave;
EAP; incentive programs for management; auto/home insurance discounts;
tuition reimbursement; scholarship program; adoption/surrogacy assistance;
smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union;
referral bonuses.

Sales Control Coordinator

Key skills