Manager, Client Operations

Role Overview

• Oversee and direct the general success of high-profile named account(s).
• Ensure overall client success regarding response to client inquiries, document management, payment research, file delays, system access, and other relevant items.
• Align solutions with EC/client objectives and build strong relationships.
• Manage internal coordination, communication, and messaging for external client requests and reported issues.
• Analyze and evaluate high dollar and escalated claims.
• Manage and maintain client relationships through understanding client inventory and identifying unique solutions to client specific needs.

Requirements

• High School Diploma or GED required. Bachelor’s Degree preferred.
• 2 plus years’ experience in healthcare field working in billing or collections.
• 2-4 years’ client facing/customer services experience.
• Extensive level of understanding of insurance payer/provider claims processing and subsequent data requirements.
• Experience working with internal teams while serving in a client facing or client support role.
• Regular and reliable attendance is required.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).

Benefits

• EnableComp is an Equal Opportunity Employer M/F/D/V.
• Continuous commitment to building and maintaining a culture centered around fostering professional growth.
• Provides tools, resources, and support to thrive and grow careers.