Account Manager – Commercial

Role Overview

• Serve as the primary point of contact for assigned Commercial clients, owning day-to-day relationships and client satisfaction.
• Built and maintain trusted, long-term partnerships while acting as a customer advocate internally.
• Partner closely with Product and Implementation teams to support onboarding and deployment for new and existing customers.
• Attend and participate in weekly implementation and status calls to ensure alignment, issue resolution, and timely delivery.
• Develop and execute account-level strategies tailored to each client’s goals and business needs.
• Identify opportunities for retention, expansion, upsell, and value-added services to support revenue growth.
• Lead delivery through cross-functional collaboration, while coordinating with internal teams to ensure products and services are delivered on time and within scope.
• Proactively identify risks and dependencies and work with partners to mitigate issues.
• Define and track key performance indicators (KPIs) for assigned accounts to monitor account health.
• Gather client feedback to identify unmet needs and opportunities for improvement.

Requirements

• Bachelor’s degree required (Master’s degree preferred)
• 4-6 years experience in account management, client success, or a related role
• Strong relationship-building and stakeholder management skills
• Demonstrated ability to own and execute account plans independently
• Proven experience supporting client retention and account growth
• Excellent written, verbal, and presentation skills
• Ability to collaborate cross-functionally and influence outcomes
• Comfortable traveling up to 10% as needed.

Benefits

• Offers Bonus