Serve as the primary point of contact for assigned Commercial clients, owning day-to-day relationships and client satisfaction.
Built and maintain trusted, long-term partnerships while acting as a customer advocate internally.
Partner closely with Product and Implementation teams to support onboarding and deployment for new and existing customers.
Attend and participate in weekly implementation and status calls to ensure alignment, issue resolution, and timely delivery.
Develop and execute account-level strategies tailored to each client’s goals and business needs.
Identify opportunities for retention, expansion, upsell, and value-added services to support revenue growth.
Lead delivery through cross-functional collaboration, while coordinating with internal teams to ensure products and services are delivered on time and within scope.
Proactively identify risks and dependencies and work with partners to mitigate issues.
Define and track key performance indicators (KPIs) for assigned accounts to monitor account health.
Gather client feedback to identify unmet needs and opportunities for improvement.