Key skills
CCommunicationRemote Work
About this role
Role Overview
- Assist customers in maximizing benefits of PVcase software
- Educate customers and provide access to knowledge resources
- Guide customers through troubleshooting projects
- Conduct training and support sessions in writing or via Zoom
- Document novel challenges and work with product team to improve software
- Test new software builds and provide feedback
- Assist with customer onboarding and developing educational resources
Requirements
- Native or full business fluency in English
- Strong verbal and written communication skills
- Advanced knowledge of AutoCAD, solar design software and/or GIS development platforms
- 2+ years design experience in the Utility-scale solar sector preferred. Alternatively, C&I rooftop sector design experience
- Strong multi-tasking, troubleshooting and problem-solving capabilities
- Up to 4 weeks of travel time (events, conferences) per year
Benefits
- 401(K) plan with 100% match on first 4% of contributions
- Health, dental, and vision coverage
- Flexible vacation policy, with a minimum of 3 weeks off
- Full training and onboarding program
- Flexible working hours
- Half-day Summer Fridays
- Unlimited remote work policy
- Internal transparency with company results and salary system
- Additional paid vacation days, including birthdays, volunteering, and other occasions