Accounts Receivable Analyst

Role Overview

• Proactively manage the company's collection efforts in an ever changing, multi-party environment to ensure timely collection of invoices.
• Cultivate strong relationships with a high-volume portfolio of internal and external customers, serving as the primary point of contact for billing and receivable inquiries
• Manage and prioritize multiple customer, TPA, broker, consultant, captive and other related party demands, exercising business judgement to resolve billing discrepancies, questions and delinquent payers.
• Investigate and perform detailed analysis in order to identify the root cause of billing or payment issues, collaborating cross-functionally to implement meaningful solutions.
• Manage and create reporting to internal stakeholders of collection efforts and delinquent accounts, including Days Sales Outstanding, Average Days to Collect, and other strategic actions taken to collect delinquent accounts.
• Exercise good business judgement discretion in managing escalated or at-risk accounts, independently determining the appropriate course of action which may include negotiating payment plans, settlement or recommending the suspension/cancellation of services.
• Train and mentor accounts receivable staff.
• Document and maintain internal control procedures related to invoicing and collection efforts.
• Assist in developing the allowance for doubtful accounts in accordance with Accounting Standards Codification (ASC) number 326
• Financial Instruments: Credit Losses.
• Serve as a key partner during financial audits, providing in-depth analysis and explanation for account statuses, transaction histories and resolution paths.
• Develop and maintain documentation for Accounts Receivable procedures and actively participate in process improvement initiatives.
• Analyze cash application procedures and customer payment trends to identify opportunities for recommended process improvements to optimize cash flow.
• Prepare and present analysis on high-risk accounts to leadership, providing recommendations for mitigating financial loss while preserving the customer relationship.

Requirements

• 4+ years of proven experience in a high volume multi-party accounts receivable role.
• Associate’s degree or equivalent professional experience in Accounting or Business Administration
• Proven experience in Invoicing, Collections, Cash Applications, Accounting Reconciliations and Internal Control Documentation (ie, Securities and Exchange Commission SOX Framework)
• Demonstrated ability to negotiate and resolve conflict with external customers, and their related parties, while maintaining a positive and professional relationship
• Proven ability to work independently, manage competing demands and make excellent business judgement in a fast-paced environment
• Strong analytical and problem-solving skills with a proven track record of investigating complex issues and implementing solutions
• Outstanding communication and interpersonal skills with a customer-first orientation
• Expert understanding of accounts receivable and solid understanding of accounting policy
• Highly skilled in MS Office Suite (Experience with Intacct or other ERP is a plus)

Tech Stack

• ERP

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities