Proactively manage the company's collection efforts in an ever changing, multi-party environment to ensure timely collection of invoices.
Cultivate strong relationships with a high-volume portfolio of internal and external customers, serving as the primary point of contact for billing and receivable inquiries
Manage and prioritize multiple customer, TPA, broker, consultant, captive and other related party demands, exercising business judgement to resolve billing discrepancies, questions and delinquent payers.
Investigate and perform detailed analysis in order to identify the root cause of billing or payment issues, collaborating cross-functionally to implement meaningful solutions.
Manage and create reporting to internal stakeholders of collection efforts and delinquent accounts, including Days Sales Outstanding, Average Days to Collect, and other strategic actions taken to collect delinquent accounts.
Exercise good business judgement discretion in managing escalated or at-risk accounts, independently determining the appropriate course of action which may include negotiating payment plans, settlement or recommending the suspension/cancellation of services.
Train and mentor accounts receivable staff.
Document and maintain internal control procedures related to invoicing and collection efforts.
Assist in developing the allowance for doubtful accounts in accordance with Accounting Standards Codification (ASC) number 326
Financial Instruments: Credit Losses.
Serve as a key partner during financial audits, providing in-depth analysis and explanation for account statuses, transaction histories and resolution paths.
Develop and maintain documentation for Accounts Receivable procedures and actively participate in process improvement initiatives.
Analyze cash application procedures and customer payment trends to identify opportunities for recommended process improvements to optimize cash flow.
Prepare and present analysis on high-risk accounts to leadership, providing recommendations for mitigating financial loss while preserving the customer relationship.
Requirements
4+ years of proven experience in a high volume multi-party accounts receivable role.
Associate’s degree or equivalent professional experience in Accounting or Business Administration
Proven experience in Invoicing, Collections, Cash Applications, Accounting Reconciliations and Internal Control Documentation (ie, Securities and Exchange Commission SOX Framework)
Demonstrated ability to negotiate and resolve conflict with external customers, and their related parties, while maintaining a positive and professional relationship
Proven ability to work independently, manage competing demands and make excellent business judgement in a fast-paced environment
Strong analytical and problem-solving skills with a proven track record of investigating complex issues and implementing solutions
Outstanding communication and interpersonal skills with a customer-first orientation
Expert understanding of accounts receivable and solid understanding of accounting policy
Highly skilled in MS Office Suite (Experience with Intacct or other ERP is a plus)
Tech Stack
ERP
Benefits
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities