IT Support Specialist

Role Overview

• Monitor and respond to helpdesk tickets in a timely, professional manner, documenting issues, actions taken, and resolutions.
• Provide first-level support for desktops, laptops, printers, phones, mobile devices, and standard business applications.
• Troubleshoot routine hardware, software, login, printing, and connectivity issues, and escalate issues that are outside of scope.
• Prepare, image, configure, deploy, replace, and collect end-user devices, including computers, monitors, phones, tablets, and accessories.
• Support onboarding and offboarding activities, including workstation setup, equipment preparation, collection, and checklist completion.
• Receive, label, tag, track, and organize IT hardware, and maintain accurate inventory and asset records.
• Organize the IT warehouse and storage areas and assist with stock checks, audits, and device retirement processes.
• Provide hands-on desktop and on-site support, including workstation setup, desk moves, peripheral installation, and basic site hardware support.
• Create and update basic end-user documentation, follow established IT support processes, and communicate recurring issues or trends to IT leadership.
• Assist with IT projects, refresh efforts, rollouts, and other support initiatives as assigned.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Requirements

• 1+ years of experience in an IT helpdesk, desktop support, or similar technical support role; strong internship or equivalent hands-on experience may substitute for part of this requirement.
• Experience supporting Windows 10/11 workstations and common business applications such as Microsoft 365, web browsers, and collaboration platforms.
• Basic familiarity with user account concepts, Multi-Factor Authentication (MFA), and standard corporate IT security practices.
• Experience using an IT ticketing system to track and document work preferred.
• Basic troubleshooting skills in workstation hardware and peripherals, Windows desktop operating systems, common end-user software, and general connectivity issues.
• Foundational knowledge of networking concepts, including IP addressing, wired versus wireless connectivity, and Virtual Private Network (VPN) basics.
• Ability to follow documented procedures for imaging, device setup, and standard support tasks.
• Familiarity with cloud productivity platforms such as Microsoft 365, Google Workspace, Slack, or similar tools is preferred.
• Strong attention to detail and organizational skills, especially when documenting tickets, handling inventory, and following checklists.
• Language Skills: Must be able to effectively communicate in English, both verbally and written.
• Math Skills: Possess basic mathematical skills; addition, subtraction, multiplication and division.
• Travel Requirements: Travel may be required between buildings and sites.
• State regulations require all applicants must be 21 years of age or older.
• Will be required to submit to a background check.
• Must obtain all applicable state-required permits, licenses, and certifications.

Tech Stack

• Cloud

Benefits

• 12 paid holidays
• Paid biweekly
• 120 hours of PTO
• 401K
• Fully paid health, dental and vision insurance