Senior Operations Support Analyst

Role Overview

• Execute end‑to‑end regulatory screening requirements, including OFAC oversight.
• Support the integration of carrier and regulatory changes by identifying operational risks, escalating impacts, and ensuring changes are fully embedded across Pets Best processes.
• Maintain accurate documentation, operational rigor, and compliance alignment.
• Support vendor onboarding, training, implementation, and performance development.
• Oversee production outputs and quality from external resources.
• Create and maintain onboarding checklists for new vendors.
• Gather required documents and paperwork for operational and vendor needs.
• Monitor data, identify trends, and escalate issues or opportunities with vendors.
• Act as a liaison between Pets Best and external vendors.
• Communicate with vendors regarding project status, onboarding timelines, training plans, and process updates.
• Interpret and apply company policies related to vendor operations.
• Coordinate with external teams to meet vendor-dependent project deadlines.
• Contribute to team quality, turnaround times, operational consistency, and emerging KPIs.
• Support process documentation, identify improvement opportunities, and assist with implementation.
• Provide day-to-day work direction to contracted or external resources as appropriate.
• Review work results and maintain workflow productivity.
• Manage major or complex projects, including delegation and review of deliverables.
• May oversee large processes or multi-functional project streams with limited oversight.
• Support procurement efforts and internal operational initiatives.
• Collaborate cross-functionally across the organization.
• Assist with business process accountabilities as directed.
• Support ad hoc projects and other duties as assigned.

Requirements

• 5 years of relevant experience, with at least 3+ years in the insurance industry and/or regulatory operations.
• Experience supporting regulatory, compliance, operational risk, or process-driven functions.
• Proven ability to manage multiple workflows with consistency and accuracy.
• Strong interpersonal and cross-functional collaboration skills.
• Effective verbal and written communication skills with all levels of leadership.
• High reliability with consistent follow-through and proactive problem-solving.
• Strong attention to detail and commitment to documentation accuracy.
• Proficiency in Microsoft Office Suite, Teams, and standard business tools.
• Associate’s Degree or equivalent work experience.
• Agile and composed amidst fast-changing priorities.
• Forward-thinking, anticipating needs, risks, and operational gaps.
• Comfortable seeking clarity during uncertainty.
• Builds strong cross-functional relationships.
• Professional and confident communicator at all levels.
• Strong personal accountability and commitment to quality.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)