Own process design, workflow management, and execution standards for compliance tracking and reporting.
Develop and maintain SOPs, job aids, process maps, and operating documentation.
Lead coordination with AC stakeholders on timelines, deliverables, follow-ups, and execution expectations.
Manage recurring operating cadence including check-ins, action reviews, issue follow-up, and status communications.
Oversee completion tracking, SLA monitoring, and escalation logging.
Identify workflow gaps, bottlenecks, recurring delays, and process breakdowns and drive improvement actions.
Lead training and onboarding related to compliance reporting process, roles, and expectations.
Coach the process-focused Sr. Associate on coordination, communication, and issue follow-up.
Partner with the Senior Manager on change management, operating model refinement, and implementation of new ways of working.
Ensure the team’s reporting process remains documented, repeatable, and resilient.

Proven experience managing or supervising teams focused on compliance, reporting, or operational tracking functions.
Strong process and data analytical skills, with a keen eye for detail and ability to identify and resolve data quality issues.
Excellent collaboration skills, able to liaise effectively between local teams and central US L&D Tracking & Reporting.
Solid organizational skills, with a focus on meeting deadlines and ensuring consistent reporting cycles.
Comfortable working with data management tools, business intelligence platforms, or learning management systems.
Strong communication and interpersonal abilities, capable of coaching and influencing team members.

Manager – Learning Compliance Process, xAC Coordinator

Key skills