Subject Matter Expert – Program Manager

Role Overview

• Direct and manage complex programs supporting federal clients, ensuring alignment with agency goals and federal requirements
• Lead cross-functional teams, coordinating efforts across directorates, federal components, and external, state, and local partners
• Oversee program lifecycle activities, including planning, execution, risk management, and performance reporting
• Develop strategic roadmaps, implementation plans, and program governance structures
• Maintain governance artifacts (e.g., project charters, RACIs, gate reviews) and support governance bodies through transparent reporting and performance reviews
• Implement and mature Agile methodologies, ensuring integration of Agile practices across program teams
• Drive policy and process alignment as well as facilitate process optimization and operational readiness activities
• Develop data-driven strategies to enhance operational efficiency and deliver measurable improvements
• Identify risks, issues, and improvement opportunities as well as recommend mitigation strategies and operational enhancements
• Provide oversight across multiple concurrent projects, ensuring timely delivery of requirements, testing support, integration, deployment, and post-implementation evaluations
• Support Agile ceremonies and maintain Agile artifacts such as sprint plans, retrospectives, and risk logs
• Establish performance monitoring mechanisms, key performance indicators, and metrics as well as monthly program status assessments
• Deliver comprehensive documentation including business requirements, process flows, and functional specifications

Requirements

• 10 years of experience
• Master's degree in Business Administration, Public Administration, IT, or a related field
• 5 years experience with immigration policy, exposure to the agencies and offices operating in the immigration ecosystem, and the DHS system used for identity management and immigration status
• Project Management Professional certification required
• SAFe certification preferred
• Strong communication and stakeholder engagement skills at the executive level
• Strategic thinker with a forward-looking approach to marketing trends and technologies
• Strong problem-solving skills and the ability to think critically
• Ability to manage competing deadlines
• Experience supporting complex projects and transformation efforts within the federal government with a focus on immigration
• Comfortability with supporting complex client relationships
• Ability to obtain and maintain a public trust clearance and DHS suitability
• Legal authorization to work in the U.S.

Tech Stack

• PMP

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities