AP/AR Manager

Role Overview

• As an AP/AR Manager, you will play a key role in managing the company's accounts receivable and accounts payable portfolios.
• You will be responsible for ensuring timely processing and approval of vendor invoices, collection of outstanding receivables, resolving billing disputes, and maintaining strong relationships with both our customers and vendors to ensure financial stability and consistent cash flow.
• Oversee the Company's payables' platform, manage approvals and LOAs.
• Oversee the timely collection of outstanding invoices for both residential and commercial customers.
• Review and update customer accounts, ensuring accurate records of payments, credits, and outstanding balances.
• Monitor accounts aging reports and prioritize collections efforts based on account status.
• Manage all residential and commercial collections.
• Contact residential and commercial customers via phone, email, or written correspondence to follow up on overdue payments.
• Negotiate payment terms and solutions with customers, ensuring compliance with company policies and maintaining customer relationships.
• Work closely with sales, customer service, and legal teams to resolve any billing discrepancies or payment issues.
• Maintain accurate records of all collection activity and ensure that documentation is complete and up to date.
• Prepare regular AR aging reports and assist in forecasting cash flow needs.
• Report on collections metrics and KPIs to management to ensure goals are met.
• Work with off-shore collections team on communications.
• Handle customer inquiries related to billing, payment issues, and disputes, ensuring a high level of customer satisfaction.
• Collaborate with the customer service team to address and resolve complex customer concerns.
• Adhere to company policies and legal requirements for collections and credit management.
• Identify opportunities to streamline AR and collections processes to improve efficiency and reduce days sales outstanding (DSO).

Requirements

• 5+ years of experience in accounts receivable, collections, or related roles.
• Exposure to accounts payable activities, including management of outside vendor / partner relationships.
• Excellent verbal and written communication skills, with the ability to negotiate effectively and professionally with customers.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
• Proficiency with billing software applications.
• Exposure to Enterprise software platforms (e.g., Microsoft Office Suite, Salesforce, General Ledger / Accounting software).
• Solid understanding of credit and collections policies, procedures, and regulations.
• Strong problem-solving skills and the ability to handle difficult customer situations with tact and professionalism.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in the telecommunications or broadband industry (preferred).
• Familiarity with commercial credit assessments and large-scale account management (preferred).