Serve as the primary technical interface between KLA and customer
Deliver applications support for KLA’s wafer inspection and metrology tools
Lead customer engagements including product evaluations, new tool introductions, and drive competitions
Drive customer success through acceptance tests, recipe development, training, and technical enablement
Cultivate strong customer relationships by understanding their technical needs
Collaborate with customers and internal teams to co-author technical papers and present at symposiums
Develop and share Best Known Methods (BKMs) and technical documentation
Act as a cross-functional bridge, aligning customer feedback with engineering and sales
Analyze complex technical issues and deliver innovative, data-driven solutions
Report regional insights and escalate field issues to product divisions.

Master’s degree in Physics, Optics, Engineering, Material Science, or a related field
Proven experience in customer-facing technical roles
Strong track record of building and maintaining customer relationships
Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration
Willingness to work in semiconductor cleanroom environments
Strong project management, leadership, and organizational skills
Excellent presentation, communication, and interpersonal abilities
Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings
Ability to manage multiple priorities in a fast-paced, global environment.

Customer Engagement Applications Engineer

Key skills