Operations Administrator

Role Overview

• Organise a team of installation engineers from organising diaries, project progress, customer liaison and to ensure all engineering activities are compliant, efficient and as per company procedures.
• Assist with any other operational tasks such as invoicing, ad-hoc tasks set by the Operational Management and any reporting requirements to the business.
• Co-ordination and evaluation of the engineers’ performance.
• Responsibilities include planning, assigning and directing work, appraising performance, addressing customer complaints, resolving problems and initiating meetings.
• Conduct site visits to assess method and quality of work and provide engineers with meaningful feedback.
• Conduct engineer meetings, training workshops and lesson learned exercises.
• Provide guidance and support to engineers.
• Ensure site plans, drawings and project minutes are available for engineers to refer to where relevant.
• Ensure that on job completion, systems are tested, and customers are effectively trained and provided with relevant documentation.
• Prepare method statements and risk assessments.
• Ensure all working practice adheres to current health and safety requirements.
• Support office colleagues with technical information.
• Ensure systems are installed to specification, within agreed timescales and within budget.
• Be the point of contact for key high-profile sites.
• Present new ideas and suggestions and spot business opportunities.
• Attend meetings either externally ‘on site’ or within own office environment.
• Consistently update own technical knowledge.
• Perform any other duties that may be assigned on an ‘as needed’ basis. Ad-hoc reporting

Requirements

• Be able to demonstrate scheduling and organisational skills
• Good interpersonal skills to liaise with stakeholders
• Be able to work part of a team
• Microsoft 365 (Essential)
• Experience in Security/Intruder Industry (Preferred)
• Project Management, Scheduling and customer service skills.
• Holds a valid driving licence.
• Must pass a security vetting check to BS7858.
• Previous experience of managing engineers preferable

Benefits

• 1-hour lunch break
• professional development opportunities
• flexible working arrangements