Customer Support Specialist/Sourcing

Role Overview

• Taking care of our customer service is identified as main management responsibility
• Handle the shared inbox and eStore operations to ensure timely and accurate responses
• Process quotes, sales orders, and purchase orders efficiently on a daily basis
• Manage both incoming and outgoing calls, ensuring a professional and customer-focused approach
• Support the supervisor/manager in developing team knowledge and skills to handle customer inquiries, support requests, and issue resolution effectively
• Administrative duties such as managing office supplies and assisting with office coordination
• Perform additional responsibilities and special projects as assigned

Requirements

• 1+ years’ experience in customer service role
• Proficiency in SAP a plus
• Microsoft Office skills (e.g., Excel, Outlook, etc.)
• Strong organizational skills
• Capable of completing tasks within appropriate turnaround times
• Must be able to talk, listen and speak clearly on telephone

Benefits

• medical, dental, and vision insurance
• 401(k) with company match
• paid time off
• additional employee benefits