Manage and develop existing and new products and/or services.
Develop customer level strategies & solutions tailored to customers’ needs.
Subject Matter Expert in the Product/Proposition team.
Evaluating technical feasibility, legal compliance, and potential risks associated with product development.
Monitor market trends to identify areas for improvement.
Manage comprehensive launch plans and technical deployments for products.
Monitor key metrics to assess product performance against goals.
Consult on complex issues and develop new policies/procedures in support of control and governance agenda.

Experience in collection and recoveries/Financial Assistance
Ability to look at customer journeys and provide suggestions on how products can be improved based on internal and external market perspectives.
Experience in project delivery end to end, including experience working against agile principles.
Experience in building robust business cases against product propositions and measuring through to post-delivery benefits validation.
Experience working in regulatory and compliance environment.
Ability to manage and influence stakeholders up to Director level across cross-functional teams to support with decision-making.
Knowledge of multiple product types such as secured & unsecured, which may be revolving or non-revolving in nature.
Experience in using SQL, SAS, Jira or Confluence.
Agile accredited.
Knowledge of impairment, risk weighted assets & operational expenditure metrics.

Product & Proposition Manager – Financial Assistance Lifecycle Strategy

Key skills