Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable, Project Billing, Project Costing, Project Management).
Manage incidents and requests in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress through to resolution.
Perform incident investigations, in‑depth root‑cause analysis, and drive permanent corrective actions across O2C processes, transactions, and accounting flows.
Ensure operational stability by monitoring daily processes/configuration checks and supporting month‑end/year‑end close, promptly addressing operational issues to minimize impact.
Participate in SIT, UAT, and regression testing for patches, upgrades, and enhancements to ensure quality and readiness.
Maintain high‑quality documentation (test scripts, troubleshooting guides, ticket updates, knowledge‑base content) to support consistency and faster resolution.
Collaborate with DBAs, developers, infrastructure teams, and external partners, including raising and managing Oracle Support Service Requests (SRs) where required.
Collaborate effectively within the support team, working constructively with peers, senior analysts, and technical teams to share knowledge and resolve issues efficiently.
Build and maintain strong relationships with Finance users and process stakeholders through clear communication and a customer‑focused approach.

3+ years of experience working with Oracle E‑Business Suite R12 or another ERP, including hands‑on application support experience.
Experience with financial business processes and a foundational understanding of Oracle EBS processes, preferably within the Order to Cash (O2C) process area (Accounts Receivable, Project Billing, Project Costing, and Project Management).
Demonstrates growing ownership of assigned ERP components, building capability through accountability, learning, and experience.
Applies appropriate decision‑making authority to own outcomes and deliver effective end‑to‑end solutions within role scope.
Experience working with ServiceNow and Azure DevOps, with an understanding of ITSM/ITIL practices (Incident, Problem, Change, Service Request Management).
Well‑developed analytical and problem‑solving skills, with the ability to interpret data, identify patterns, and troubleshoot issues effectively.
Works independently to prioritize workloads, manage competing demands, and handle escalations appropriately.
Working understanding of relational databases and basic SQL knowledge for troubleshooting (log analysis, data validation, interface monitoring).
Excellent communication skills and strong customer focus, consistently delivering reliable support outcomes.
Bachelor’s degree in IT, Finance, Economics, or equivalent relevant experience.
Fluent English required; French an advantage (mandatory for Quebec‑based roles).

Comprehensive life insurance coverage.
Premium medical insurance for you and your dependents.
Generous annual leave balance.
Flexible and hybrid work solutions.
Remote work opportunities outside of country.
Company gratuity scheme.
Discretionary bonus program.
Relocation assistance.
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Oracle EBS Support Analyst – O2C, AR, Billing

Key skills