Business Strategy & Initiative Manager – AI Horizontal Efficiencies

Role Overview

• This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business.
• Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.
• The Strategic Initiatives, AI Efficiency & Resource Optimization Lead is responsible for driving strategic execution across Consumer Client Servicing, with an expanded mandate to lead AI Horizontal Efficiency initiatives, strengthen data governance, and orchestrate multi-threaded tactical deployments across the organization.
• This position operates as a strategic integrator — ensuring AI capabilities, operational priorities, and resource optimization efforts move cohesively, efficiently, and with strong executive visibility.
• The leader in this role will bring structure, discipline, and foresight to high-stakes initiatives, serving as a trusted advisor and execution engine for senior leadership.

Requirements

• 3+ years leading enterprise-scale, cross-functional initiatives spanning operations, technology, data, and governance, with direct accountability for delivery and outcomes.
• 5+ years of formal program/project management experience, including Agile and hybrid delivery models, executive reporting, and tools such as MS Project, CAST, PPRT, or equivalent enterprise frameworks
• Proven experience orchestrating multiple use cases simultaneously across business units, acting as a horizontal integrator to align priorities, sequencing, and dependencies.
• Strong stakeholder management and collaboration abilities, including the capacity to build trust, align cross-functional teams and drive consensus across diverse partners
• Demonstrated success driving AI-based efficiency outcomes, including productivity gains, workforce optimization, cost reduction, and cycle-time improvement.
• Exceptional executive stakeholder management and communication skills, with the ability to translate complex AI topics into clear, decision-ready insights for senior leadership.
• 2+ years of direct experience executing AI-enabled or advanced analytics initiatives, with demonstrated accountability for delivery, adoption, and measurable business outcomes.
• Strong expertise in AI program management, covering use-case intake, prioritization, execution planning, risk management, and value realization tracking.
• Exceptional communication skills – verbal, written and presentation, with proven ability to synthesize complex information into concise, compelling narratives for executive audiences.

Benefits

• This role is currently benefits eligible.
• We provide industry-leading benefits
• access to paid time off
• resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.