This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit.
Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Assists with coordination of implementation for products, services, and operational solutions.
Supports the design, documentation, implementation, and monitoring of new products and services.
Provides guidance regarding procedural, technical, and operational changes.
Expands business products knowledge within operations environment.
Builds network by developing relationships with partners and teammates.
Inspects data to identify issues and trends.
Collects and interprets data to validate operational processes.

A minimum of two years recent experience in a BAC financial center, with particular emphasis on operations management
Must be able to fulfill role requirements without daily managerial oversight
Has the ability to learn and adapt to new information and technology platforms
Will follow established processes and guidelines in daily self-directed activities, adhering to all applicable laws and regulations
Must be able to travel to any financial center within defined market(s); may need to travel to two different financial centers in the course of a single day
Enthusiastic, highly motivated self-starter with strong work ethic, intense focus and attention to detail
Must possess strong verbal and written communication skills; including the ability to communicate effectively with partners regarding areas of opportunity identified
Must be flexible to work weekends and/or extended hours, as needed.
Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance
Experience in the following industries: Consumer banking/financial services, mortgage, or retail

This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Operations Analyst

Key skills