Sales Operations Manager

Role Overview

• Lead day-to-day Sales Operations activities across the APCJ region, ensuring alignment with F5 policies, processes, and Renewal Sales objectives.
• Partner with APCJ and Renewal Sales leadership to support business planning, operational priorities, forecasting, and execution.
• Oversee validation and processing of purchase orders, ensuring alignment to renewal contracts, entitlements, and pricing to support accurate booking and revenue attribution.
• Partner with Sales Operations and Renewal Operations counterparts in AMER and EMEA to drive global alignment, consistent execution standards, and adoption of standard operating procedures while managing regional complexity.
• Manage and monitor regional sales programs, processes, and initiatives, ensuring consistent execution across the renewal lifecycle including opportunity load, distribution, validation, quoting, and order readiness.
• Provide communication, training, and enablement to Renewal Sales teams on tools, processes, policies, and execution standards.
• Analyze operational data and sales metrics to identify trends, risks, and opportunities, including reconciliation of expiring ARR with pipeline to identify revenue risk and coverage gaps.
• Develop and maintain reporting, dashboards, and business reviews to provide visibility into key metrics, including Renewal Rate, GRR/NRR, price realization, cycle time, and pipeline health.
• Drive process improvements, standardization, and reduction of manual effort across renewal workflows, including distributor and country-specific variations.
• Coach and mentor Sales Operations team members to operate as execution owners rather than transactional support resources.
• Perform other related duties and special projects as assigned.

Requirements

• 5+ years of experience in Sales Operations, Renewal Operations, Revenue Operations, or a related function
• 5+ years of experience leading people, projects, or regional programs
• Bachelor’s degree and/or equivalent relevant work experience
• Experience in a high-tech, software, SaaS, cybersecurity, or networking environment is highly desirable
• Strong understanding of sales and renewal processes, including order administration, quoting, forecasting, pipeline management, expiring contract coverage, renewal timing, and revenue retention drivers
• Strong understanding of complex, multi-system operating environments, with the ability to connect process, data, and business impact across functions
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Strong experience with Salesforce (SFDC); experience with Oracle, ERP, and contract systems (e.g., Oracle OKS) and reconciling contract and opportunity data is highly preferred
• Strong analytical, critical thinking, and problem-solving skills, with the ability to assess ambiguity, identify root causes, evaluate tradeoffs, and drive resolution tied to business outcomes
• Exceptional attention to detail with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong project management and organizational skills, with the ability to operate independently
• Proven ability to leverage tools, systems, data, and automation, including AI, to improve efficiency, decision-making, and business outcomes while maintaining governance and accuracy
• Demonstrated ability to drive process improvement, standardization, and operational excellence across key business workflows
• Ability to work across global teams and drive alignment in processes and execution standards across regions (AMER, EMEA, APCJ)
• Passion for customer experience and delivering high-quality outcomes.

Tech Stack

• Cyber Security
• ERP
• Oracle
• SFDC

Benefits

• Health insurance
• 401(k) matching