Leads multi-team AI training data operations and executes end-to-end ops strategy.
Optimizes delivery through process standardization, analytics, and technology, while ensuring quality, client satisfaction, and team development.
Co-leads operational excellence with the Senior Manager, Quality.
Turn business goals into operating plans, OKRs, and runbooks across multiple teams and vendors.
Build and roll out SOPs, playbooks, and templates; reduce variance and drive consistent results across programs.
Define core dashboards and metrics; review performance and convert data into actions for speed, quality, and cost.
Partner with Ops Tech/Engineering to improve tools, integrations, and automation.
Plan capacity across sites and vendors; optimize shifts, skills, onboarding, and certification paths.
Set expectations and SLAs; review performance, drive improvements, and make scale/exit recommendations.
Support executive governance, planning, and reviews; ensure delivery commitments align with scope and policy.
Build budgets and forecasts; manage margins and change orders; align commercial and delivery outcomes.
Own ops risk management and readiness for audits; ensure privacy and data-handling policies are followed.
Manage managers (L1) and senior ICs (P-level); hire, coach, set goals, and grow succession pipelines.
Coordinate with Sales/Account, Quality, Product/Ops Tech, and Vendor Management to meet client and business goals.

Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field.
5–8 years in operations or program delivery in AI data, content review, labeling/annotation, or adjacent domains.
4–6 years in operations leadership (leading managers/teams, portfolio or multi-workstream environments).
Track record driving standardization, analytics, tooling/automation, and vendor performance at scale.
Program/portfolio planning and governance across multiple teams.
Strong use of spreadsheets, PM/task boards, and BI dashboards; familiarity with SQL/ETL concepts is a plus.
Comfortable working with global, distributed teams (advanced English).

Senior Manager, Operations Gen AI

Key skills