Own the end-to-end ServiceNow platform strategy, ensuring alignment with enterprise architecture, transformation plans, and evolving business requirements.
Oversee configuration, customisation, and optimisation across CSM, SMP, ITOM, AI Assist and other modules, ensuring best practice.
Drive platform governance including development frameworks, sprint quality standards, version control, release planning, and design/architecture assurance.
Identify and champion automation and AI opportunities, including NowAssist, generative AI, and workflow automation to enhance service efficiency and user experience.
Ensure platform security, regulatory compliance (GDPR, ISO standards), and robust resilience across environments.
Oversee integrations and API strategies in partnership with architects and technical teams.
Provide regular reporting, insight, and improvement recommendations to the CIO and senior leadership team.
Champion a culture of experimentation, modern engineering, and platform innovation

ServiceNow Administrator
Extensive ServiceNow experience driving platform growth and transformation
Experience leading on ServiceNow
Understanding of ServiceNow architecture, configuration, and enterprise module usage
Experience managing the wider platform (roadmap, business requirements and manage our outsource partner)

25 days’ holiday (excluding bank holidays) + Your Birthday Off
Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
Virtual working – we practice what we preach and empower our people to work remotely
Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
4x annual salary life assurance
Health cash plan
Retail discounts and other perks from major brands

ServiceNow Platform Owner

Key skills