Serve as a primary point of contact for customers, providing professional support via email and phone.
Handle customer inquiries and issues efficiently, escalating complex cases when required.
Support customers during installation, configuration, and usage of the MPS Monitor platform and related tools.
Assist with troubleshooting device connectivity, data collection agents, and platform-related issues.
Provide guidance on network printer monitoring, device communication, and software configuration.
Collaborate with internal teams (technical support, development, and operations) to resolve technical cases.
Identify recurring issues and suggest improvements to internal processes and customer documentation.
Maintain accurate records of support interactions in the company systems

Fluent English (written and spoken) is essential.
Minimum 1 year of experience in customer service or technical support, preferably in the IT or SaaS industry.
Good knowledge of Microsoft 365 tools, including:
Excel
Word
Microsoft Teams for collaboration and communication
Basic knowledge of PC systems, operating systems, and software installation.
Basic understanding of computer networking concepts, including:
IP addresses
DNS
firewalls
network connectivity troubleshooting
Familiarity with network printers, multifunction devices, and device monitoring systems is a plus.
Basic understanding of SaaS platforms and cloud-based applications.
Experience working with web-based interfaces, portals, and intranet website management.
Ability to assist customers with software deployment and configuration of data collection tools.
Strong analytical and troubleshooting skills.
Excellent listening skills and attention to detail.
Strong organizational and time management skills.
Ability to work both independently and collaboratively in a remote team environment.
Strong communication and customer-oriented mindset

Customer Support Specialist – Law 68/99, Categorie Protette

Key skills