Organize and facilitate Clubhouse Services and Work Ordered Day group and individual activities
Promote and support members’ personal goals and individual Action Plans
Provide one-to-one support on-site, off-site, and through telephonic or remote outreach
Encourage participation in Clubhouse services, activities, and community linkages
Conduct group trainings that support Work Ordered Day and Clubhouse programming
Serve as a positive role model by demonstrating strong work habits (attendance, punctuality, teamwork)
Enter member-level data into the electronic health record system as required
Provide reach-out services (in-person, phone, virtual) to support ongoing engagement
Participate in Action Plan development and meetings using a person-centered approach
Attend scheduled meetings, staff meetings, trainings, and seminars as required
Ensure member safety and compliance with program coverage standards
Act as a member advocate and role model
Intervene in crisis situations and follow emergency procedures as needed
Maintain a clean, safe, and supportive work environment
Follow all program and agency policies, procedures, and safety standards
Perform other related duties as assigned

High School Diploma or GED required; Bachelor’s degree preferred
Experience working with individuals with serious and persistent mental illness and/or co-occurring substance use disorders preferred
Experience facilitating groups preferred
Lived experience desired
Strong written and verbal communication skills
Ability to build positive relationships with members, families, service providers, and case managers
Excellent computer skills, including Microsoft applications, online platforms, Zoom, and social media
Ability to maintain accurate documentation and enter data into EHR systems
Valid driver’s license and reliable transportation
Bilingual abilities (Spanish, Portuguese, Cape Verdean Creole, Haitian Creole, ASL) a plus

Community Specialist

Key skills