Service Writer

Role Overview

• Know the status of every job in your shop and ensure the customer and the store manager know the status of the repair before they contact you for an update
• Answer most of the calls to the Service Department and field customer inquiries
• Open work orders and maintain control until they are closed and invoiced
• Assist your Shop Supervisor in ensuring that your shop is meticulously clean and professional in appearance. Adopt our Everything Speaks Philosophy
• Assist with maintenance, security, safety, and environmental compliance
• Create purchase orders as required, including contacting necessary vendors to obtain equipment
• Maintain Service Department filing and records
• Update customer profiles using equipment, hours, or other information from the customer work orders
• Participate in monthly Service Safety meetings, initial new hire safety training of Service Technicians
• Maintain Service Technician timecard tracking daily
• Prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims, including the computation of charges, submission, and follow-up when required
• Assist with the assignment & scheduling of jobs and work areas to Service Department employees according to their skills and knowledge.
• Review technician notes in work orders for accuracy and completeness.
• Advise the Service Supervisor and/or Store Manager of all customer complaints.
• Maintain a clean work area and perform work in a neat and orderly fashion.
• Follow all safety rules and regulations in performing work assignments.

Requirements

• Superior organizational practices
• Strong communication skills, both written and verbal
• Customer-first approach
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Benefits

• PTO: 80 hours of paid time off in your first year.
• Sick Time: 40 hours of sick leave available immediately upon hire.
• Medical Coverage: Low-cost coverage options for you and your family.
• Vision & Dental: Affordable plans for you and your family.
• Accident Insurance: Fully covered by the company for peace of mind.
• Life Insurance: Provided at no cost.
• Retirement: Competitive 401(k) plan with up to 4% employer contribution.
• Telemedicine: Virtual healthcare consultations for you, your friends, and your family.
• Pet Benefits: Pet insurance and access to virtual pet care services.
• HSA/FSA: Manage your healthcare expenses with HSA and FSA options.