Team Manager, Linguistics

Role Overview

• Support and develop translators, editors, quality assurers and linguistic administrators
• Leverage people management skills to motivate, coach, and mentor linguistics team members
• Collaborate closely with other team managers and department managers
• Assess quality and output levels to evaluate current performance
• Drive team and individual performance to meet business goals, ensuring each member hits targets
• Manage the learning, development, and progression of your direct reports
• Lead and report on essential individual and team meetings such as 121s, performance reviews, planning meetings and team discussions
• Effectively plan team resources to ensure client work is delivered at service level standards
• Ensure compliance with company policies, including absence management and working abroad
• Support in consistent communication for both agency and department-wide people and operational initiatives
• Act as a role model for ICS core values: Accountability, Collaboration, Innovation, Integrity

Requirements

• Background in languages, translation and/or linguistic quality assessment
• Outstanding time-management skills, with a proven ability to structure team workloads in a way that ensures results
• Proven experience leading team projects from start to finish
• Proven problem-solving techniques and demonstrates a proactive approach to empowering team members to drive change
• Previous experience of, and a natural ability to, leading high-performing teams.
• Demonstrable practical knowledge of relevant standards and workflows with the ability to effectively assess quality and categorise errors
• Ability to take a solution-focused approach to problem-solving
• Experience working with relevant tools and workflows.
• Demonstrates strong ownership and accountability, proactively identifying knowledge gaps, seeking support when needed
• Excellent communication skills with the ability to liaise with personnel at all levels and verbally communicate updates in individual and group setting
• The ability to own and deliver messages objectively, even if, on occasions, they are in conflict with your own personal views and opinions
• High emotional intelligence, handling situations sensitively and confidentially
• Uses a collaborative approach; able to influence, drive ideas and effectively address issues guiding others toward the accomplishment of identified goals
• Impeccable attention to detail, including good presentation skills and the ability to write and review process documents
• Results-driven and data-orientated, thriving under pressure and deadlines
• A driven, proactive mindset with strong commercial awareness and knowledge of all departments across the agency and how they work together.

Benefits

• 33 days annual leave
• Birthday off work
• Work abroad policy (up to 30 days per year)
• Competitive pension scheme (matched up to 7%)
• Industry-leading family policies
• Hybrid, flexible working
• Life assurance and private Bupa healthcare
• Regular team socials
• Free weekly breakfasts