Senior Engagement Manager, Professional Services

Role Overview

• The Senior Engagement Manager (Senior EM) is responsible for positioning and co-selling Tines’ Services offerings.
• Work with prospects and customers to understand their business objectives and outcomes and make recommendations on how to best achieve these by leveraging Tines’ Service offerings.
• Perform discovery, build custom-scoped SOWs, deliver internal enablement and help shape and evolve Tines’ services and support offerings.
• Coordinate quoting and closing process in partnership with the Account Executive.
• Analyze customer requirements and translate them into well-defined project scope and deliverables.
• Deliver enablement to GTM teams on how to best work with and sell professional services.
• Identify opportunities to improve discovery and scoping processes, templates, and tools.

Requirements

• 7+ years of experience: Proven track record in a combination of pre-sales, consulting, and/or customer success, project management or implementation roles within a professional services environment.
• Knowledge of professional services selling processes and implementation/onboarding methodology.
• Exceptional communication and interpersonal skills: Ability to effectively communicate with technical and non-technical audiences, build rapport, and foster strong relationships.
• Strong analytical and problem-solving skills: Ability to analyze complex information, identify key issues, and develop creative solutions.
• Excellent presentation and facilitation skills: Confidently lead workshops, present proposals, and communicate complex information in a clear and concise manner.
• Deep understanding of project management methodologies: Familiarity with Agile, Waterfall, and other project delivery frameworks.
• Curious: Absolutely unafraid to ask questions, dig in, and be resourceful.

Benefits

• Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.