Provide real-time support to insurer clients using LH&T screening tools
Respond to client queries promptly and accurately, ensuring minimal disruption to their workflow
Guide users through system functionality and help interpret underwriting outputs
Troubleshoot issues and escalate more complex queries where required
Maintain accurate records of queries and resolutions
Work collaboratively with internal teams to improve client experience and processes
Build a strong understanding of LH&T products and insurance underwriting principles

Previous experience in a customer support, client services, or administrative role
Strong communication skills with the ability to explain information clearly and concisely
Comfortable working in a fast-paced environment where timely responses are important
High attention to detail and problem-solving mindset
Confident using systems and learning new technology
Ability to prioritise tasks and manage multiple queries at once
Experience within insurance, financial services, or a regulated environment (Desirable)
Exposure to underwriting or insurance products (Desirable)
Experience supporting B2B clients (Desirable)

Client Support Specialist

Key skills