About this role

Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.
Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.
Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations.
Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE
Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.

Have a Bachelor's degree in computer science/Engineering or relevant fields
Possess 2-4 of experience delivering technical solutions to B2B clients, resolving distributed system issues using expertise in internet protocols and Linux/Unix.
Have experience working with cloud-based distributed systems, with practical understanding of architecture & traffic flow.
Possess analytical problem-solving skills with the ability to resolve complex technical issues including prioritization of workload & responsibilities.
Demonstrate a customer-focused mindset, effectively communicate to ensure exceptional experiences, collaborate well with others, and remain motivated and enthusiastic.

Cloud Support Engineer – Weekend Shift, Saturday–Monday, 6:00 AM–6:00 PM

Key skills