Operations Manager – Distribution Ops

Role Overview

• Supervise a high performing, safe operations team across multiple functions, facilities, or commodities.
• Drive the efficient and cost-effective use of numerous resources through consistent and effective application of policies and procedures.
• Assure safe, reliable, and compliant operations, drive continuous improvement, and ensure customer satisfaction.
• Drive attainment of corporate and business unit strategies, goals and objectives, and process and performance metrics.
• Provide visible safety leadership and actively contribute to the creation, implementation, and continuous improvement of a strong, sustainable safety culture in partnership with Safety Consultant.
• Drive real time safety accountability by engaging the team through safety meeting participation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
• Evaluate team performance based on operational efficiency, reliability and quality metrics and take corrective action where appropriate, focusing on process adherence and data integrity.
• Identify continuous improvement opportunities and drive adoption of process changes through effective collaboration and expectation setting.
• Provide direct leadership over crew effectiveness, quality and productivity.
• Maintain a continuous presence in the work environment and assist in removing barriers with pre-requisites, materials, stakeholder, and other issues.
• Ensure correct crew composition and skills are in place to meet operational, reliability, customer and financial objectives.
• Assist in preparing resource forecasts and providing input to longer-term work plans.
• Recruit talented employees, participate in workforce and development planning efforts, establish clear expectations, and effectively manage performance.
• Provide training, coaching and oversight and drive employee engagement.
• Effectively represent the organization in bargaining unit discussions, grievances, corrective actions and development.
• Build and maintain effective internal and external relationships with areas that support Operations.
• Provide strong working knowledge of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders.
• Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction.
• Oversee and coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Support and ensure required compliance and technical training is completed.
• Establish, monitor, and track processes to ensure regulatory compliance.

Requirements

• Five or more years in design, construction, operations, engineering or maintenance of utility systems/power generation plants or related industries/fields or equivalent.
• Demonstrated technical expertise in specific functional area including standards, procedures, and applicable government/environmental regulations.
• Operational knowledge of work and asset management and analytical/reporting applications.
• Effective change leader with demonstrated ability to effectively communicate company and business area strategies and objectives to a variety of stakeholders.
• Proven results at achieving performance and operational metrics and driving process adherence.
• Associates or technical degree preferred.
• Three years of supervisory experience.
• Completion of an approved apprentice program in an appropriately related craft.
• Demonstrated understanding of utility finance.
• Demonstrated experience working as or with bargaining unit employees.
• Will be required to work rotating shifts and/or be on call.

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.