Customer Support Specialist

Role Overview

• Answering questions via email/chat/video/phone from prospective and existing customers about our product
• Helping customers find solutions to their unique scheduling scenarios
• Providing customers with product demos via video link
• Updating internal product collateral (knowledge base, etc.)

Requirements

• This is an early-career opportunity for someone excited to grow in customer support at a fast-paced SaaS company.
• Demonstrate outstanding written and verbal communication in English
• Have a friendly, engaging, and professional manner
• Strong interest in technology/SaaS products
• Have experience in customer/client interaction
• Motivated to help customers get the most out of our product
• Highly organized, with attention to detail
• Bonus: Spanish language skills

Benefits

• Competitive salary, benefits package, and paid time off
• Flexible schedule
• Creative and collaborative work environment
• Direct exposure to the leadership team across departments
• Be empowered to leave a significant mark on the product and the customers