Director, Sales Operations, Business Development

Role Overview

• The Director, Sales Operations and Business Development will lead the strategy, execution, and performance of all onboard future voyage sales programs across the fleet.
• This role ensures strong alignment between shipboard teams, shoreside Sales leadership, and our Disney/National Geographic Expeditions (NGE) partners to maximize onboard conversion.
• This leader will translate sales strategies into onboard programs, optimize sales processes, support training and enablement for shipboard staff, and ensure seamless execution of initiatives that drive incremental revenue.
• The role requires a strategic, guest ‑centric leader with deep experience in hospitality or travel, exceptional operational discipline, and the ability to build strong partnerships across internal teams and external collaborators.

Requirements

• 10+ years of experience in hospitality, cruise, travel, or retail onboard/guest‑facing sales leadership.
• Proven success driving revenue in a multi‑location operational environment.
• Experience leading teams and influencing without direct authority.
• Strong communication, training, and operational execution skills.
• Ability to travel 20-30%, including ship visits and embarkation days.
• Experience developing and leveraging Salesforce or other streamlined CRM-based system to boost productivity and efficiency, developing reports, dashboards, forecasting tools and revenue management software to segment our customers and channels, and map specific actions to our sales process.
• Analytical mindset with proficiency in sales analytics and Salesforce (preferred) or CRM tools to drive data-driven decision-making.
• Demonstrated success in developing and implementing sales strategies that have consistently met or exceeded revenue targets.
• Strong leadership abilities with a track record of building and managing high-performing support sales teams.
• Excellent business acumen and strategic thinking skills, with the ability to translate market trends and customer needs into actionable plans.
• Effective communicator and influencer, capable of presenting ideas clearly and persuasively at all levels of the organization.
• Highly adept in the use of Microsoft Office products including Excel, Word, PowerPoint, SharePoint, Outlook, and Teams
• Bachelor’s degree in business administration, sales, marketing, or a related field, or equivalent industry experience.
• Ability to work in the Orlando-area office (onsite) 2-3 days p/week

Benefits

• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount