Provide technical leadership for specialized support to cooperatives in the processes that make up the service area of responsibility, conducting technical analyses and providing guidance to cooperatives on each case.
Monitor and follow up on support operations, aiming to meet contracted service-level indicators.
Evaluate complex issues and propose solutions to meet users' needs.
Drive continuous improvement in processes by developing and managing action plans.
Serve as a point of reference for cooperatives and CAS companies when handling requests, addressing user needs, directing solutions and following incidents end-to-end.
Prioritize incidents and problems in coordination with business and systems teams.
Align processes, lead action plans and conduct operational training.

Bachelor's degree in Business Administration or related fields
Proficiency with MS Office suite
Postgraduate degree is a plus
Quick learner, agile and adapts quickly to change
Adapts to different communication styles
Simple, collaborative, cooperative, and has an ownership mindset
Communicative, organized, committed and proactive
Enjoys problem-solving and multitasking
Enjoys listening and engaging in discussions with people from diverse backgrounds
Empathetic with users, acting transparently and supportively
Anticipates users' needs and resolves issues simply and efficiently
Possesses an analytical view of data and area-specific metrics
Strategic vision
Innovative and driven to challenge the status quo
Able to be an inspiring technical leader who leads by example.

Fixed 14th and 15th salary payments (additional annual payments)
Profit-sharing / performance-based bonuses (based on seniority)
Health and dental plans with no co-pay
Wellness programs via Wellhub (formerly Gympass) including nutrition, psychology, occupational health, massage, running groups and local gym access
Meal and grocery vouchers with flexible allocation between benefits (no co-pay)
Extended maternity and paternity leave
Childcare or nanny assistance for children up to 6 years and 11 months
Support for children with disabilities, with no age limit
Life insurance
Private pension plan up to 8% of salary
Training platform – Sicredi Aprende, offering a variety of courses
40-hour workweek – using a time bank system (flexible hours)
Remote work allowance (except for roles that are 100% on-site).

Senior Integration Analyst

Key skills