Lead and scale all operational functions, including logistics, installation, maintenance, inventory management, warehousing, and field technical support
Build and implement scalable processes, performance metrics, and vendor strategies to support growth and efficiency
Own procurement strategy, including vendor selection, contract negotiation, and cost optimization
Drive continuous improvement across operations, focusing on installation speed, uptime, service quality, and cost efficiency
Oversee People Operations in partnership with senior leadership, including organizational design, hiring, onboarding, and performance management
Develop strong leadership capabilities across teams, ensuring accountability, clarity, and alignment
Translate executive priorities into structured initiatives with measurable outcomes and consistent follow-through
Partner cross-functionally with Finance, Product, IT, Sales, and Customer Success to ensure alignment between strategy, systems, and execution
Establish operating discipline through clear decision-making frameworks, metrics, and performance reviews
Ensure systems, tools, and workflows are aligned with operational needs and scalable for future growth

Bachelor’s degree required; business, engineering, or operations-related field preferred
Advanced degree such as an MBA or MS is a plus
15+ years of progressive leadership experience in operations or related functions
Proven experience leading large, distributed teams and senior functional leaders
Strong background in building and scaling operational systems in high-growth environments
Experience with continuous improvement methodologies such as Lean or Six Sigma; certification is a plus

Senior Vice President of Operations

Key skills