Analyze the day-to-day issues, researching, and providing resolution for various issues identified within a business unit
Support defined procedures, routine analytics, and creating reports and completing exception processing
Execute end‑to‑end handling of post‑settlement wire investigations, including research, analysis, and resolution of payment issues
Communicate professionally and effectively with internal stakeholders
Analyze payment data, wire messages, and transaction flows to identify root causes and determine appropriate corrective actions
Maintain accurate, complete, and audit‑ready case documentation
Contribute to continuous improvement initiatives

2+ years of experience working with wire payment flows and message types (e.g., SWIFT)
Strong written and verbal communication skills
Proven ability to manage a high‑volume workload, prioritize competing deadlines, and deliver consistent results within defined SLAs
Strong attention to detail, sound judgment, and analytical skills in an investigations or operations environment
Demonstrated ability to take ownership of cases from initiation through resolution
Experience with GIN and WTX applications (preferred)
Prior experience in wire investigations or payment operations (1+ years preferred)
Familiarity with regulatory expectations related to payment investigations and operational risk management

Operations Analyst – Global Wire Operations

Key skills