IT Operations Specialist

Role Overview

• Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires
• Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions
• Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management)
• Provide high-quality end-user support, troubleshooting and resolving technical issues efficiently while delivering a strong employee experience
• Lead and contribute to IT projects and system improvements, including tooling changes, migrations, and process enhancements
• Partner cross-functionally with People, Finance, and other teams to support onboarding, offboarding, and employee lifecycle needs
• Build, document, and improve scalable IT processes across onboarding, logistics, and internal operations as the company grows
• Manage and improve vendor relationships to ensure efficient,reliable service delivery
• strengthen endpoint security posture, including device hardening, access controls (Okta/Google), and identifying/remediating security gaps
• Identify opportunities to automate, streamline, and improve IT operations

Requirements

• 3–6+ years of experience in IT support, systems administration, or IT operations in a fast-paced, scaling environment
• Hands-on experience administering core SaaS tools such as Google Workspace, Okta, and Slack
• Experience managing endpoint devices and MDM tools (e.g., Intune, Iru/Kandji, or similar)
• Experience owning or supporting IT onboarding and hardware provisioning workflows end-to-end
• Familiarity with ITSM tools (e.g., Jira Service Management) and structured support processes
• Proven ability to troubleshoot and resolve end-user technical issues independently
• Experience contributing to or leading IT projects or system migrations
• Experience working with endpoint security tools (e.g., Bitdefender or similar) and applying security best practices
• Demonstrated ability to manage multiple priorities, stakeholders, and vendors simultaneously in a distributed environment
• Strong communication skills with a track record of building effective cross-functional relationships

Tech Stack

• ITSM

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid parental leave
• Flexible PTO so you can recharge when you need it
• Local retirement or savings plans (e.g., 401(k) in the U.S.)