Resource Manager

Role Overview

• Drive resourcing strategy to align team capabilities with project needs, ensuring optimal placement of team members for both individual and client success.
• Collaborate with project managers, team leads, and stakeholders to address resource gaps and proactively resolve conflicts.
• Assess and plan future resource requirements based on current and upcoming project pipelines.
• Lead the rollout and adoption of Parallax or other resourcing software, ensuring smooth integration into operations.
• Train and support team members, establish best practices, and troubleshoot issues.
• Utilize staffing and workforce planning tools (e.g., PowerBI) to influence decisions and drive utilization.
• Partner with Salesforce, Talent, HR, Finance, and Operations teams to meet project budgets, timelines, and success metrics.
• Serve as a liaison between operational teams to ensure smooth communication and alignment on priorities.
• Build awareness of individual performance goals and development needs across business units.
• Generate, analyze, and present resourcing and operational reports for senior management.
• Monitor KPIs related to project utilization, resource allocation, and operational efficiency.
• Provide actionable insights and recommendations to inform resourcing decisions.
• Contribute to cross-functional initiatives to support business growth and team development.
• Identify and implement process improvements in resourcing and operational workflows.
• Make resourcing decisions that balance business needs with individual skill development.

Requirements

• 4+ years in resource management, project management, or related operations role, ideally in a consulting or professional services environment.
• Experience with resource management tools (e.g., Parallax, workforce planning software) and CRM platforms (e.g., Salesforce).
• Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Exceptional communication and relationship-building skills across teams and functions.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail, initiative, and ability to drive positive change.